Delivery & Returns

Welcome to our Delivery & Returns page here you will find all the details about how your products will be shipped to you.

We use two Delivery companies which are Royal Mail 1st Class Signed For and My Hermes.

Delivery within the United Kingdom is Free and everything is trackable that’s why we use these two companies.

We use solid cardboard boxes as we feel this is the best and safest way for your products to reach you in the same condition as they leave us.

If you buy more than one item depending on the weight it will go by My Hermes which is 3 -5 working days, for a single game purchase it will be via Royal Mail.

Please see the chart guide below.

Delivery Method: Royal Mail
Delivery Class: 1st Class Recorded
Max Weight: 250g
Max Size: 35.5cm x 25cm x 2.5cm
Delivery Time: 1 – 2 Working Days
Delivery Method: MyHermes
Delivery Class: MyHermes Tracked
Max Weight: 15Kg
Max Size: 45cm x 35cm x 16cm
Delivery Time: 3 – 5 Working Days

It is very rare that we get a faulty return as all our Pre-Owned products are tried and tested beforehand, but in the unlikely event you feel your product is faulty then please contact us via our product returns page which can be found at the bottom of the page and follow the instructions.

Someone will contact you within 24 hours to assist you on what actions can be taken, to resolve any issues you may have.

Once the product has returned to us, we will retest it and if we find a fault we will ship you a replacement or give you a refund depending on what you have requested.